Answers to the most common questions about tracking, delivery and our services.
Where do I find my tracking number?
Your tracking number is included in your shipping confirmation email from the sender. It typically starts with "TRK" followed by alphanumeric characters. If you ordered from an online store, check your order confirmation email.
How often is tracking updated?
SafestTrack updates tracking information every 5 minutes by pulling live data from carrier networks. Update frequency depends on carrier scanning — some update at every checkpoint, others only at major hubs.
Why has my tracking not updated in 24+ hours?
This is normal during long-distance or international transit, especially weekends and holidays when carrier scans are less frequent. If tracking has not updated in 5+ business days, contact our support team.
My tracking says "In Transit" but it has been days. Is it lost?
International shipments can stay "In Transit" for several days between checkpoints. If the last update is older than 7 business days for international or 3 for domestic, contact support and we will investigate.
What does "Delivery Attempted" mean?
The courier visited your address but could not complete delivery — usually because no one was home and the package requires a signature. Check for a card left at your door with instructions to arrange re-delivery.
Can I change the delivery address after shipping?
Once a shipment is in transit, address changes are limited. Contact our support team as soon as possible with your tracking number and new address. Changes may incur a fee depending on the carrier.
What happens if my package is marked delivered but I did not receive it?
Check with neighbours or building reception first, as parcels are sometimes left with them. If still not found, contact us within 24 hours of the delivery timestamp and we will open an investigation.
How long are packages held if I miss delivery?
Most carriers hold packages at the depot for 5–7 business days before returning to sender. Contact support with your tracking number to arrange collection or re-delivery.
Do I need an account to track a package?
No. You can track any shipment using just the tracking number — no account required. An account lets you save tracking history, receive automated email updates and manage multiple shipments in one dashboard.
How do I create an account?
Click "Sign Up" in the top navigation or visit the login page and choose "Register". It only takes 30 seconds.
What countries do you support?
SafestTrack provides tracking coverage in 180+ countries. Our platform integrates with major global carriers including DHL, FedEx, UPS, USPS, Royal Mail, DPD, GLS and many regional carriers.
Do you offer business accounts?
Yes. Business accounts include bulk tracking, API access, custom notifications and priority support. Contact us at contact@safesttrack.com to discuss your needs.